Shipping information

Payment and shipping

The following conditions apply to orders placed through this store.

Dispatch location and carrier

Physical orders are fulfilled from Germany and sent with DHL. The available service, delivery charge and current delivery estimate are shown at checkout before the order is submitted.

Dispatch and delivery

We aim to dispatch in-stock orders promptly. Dispatch and delivery dates are estimates unless we expressly agree a guaranteed date in writing. Weekends, public holidays, address or payment checks, exceptional carrier disruption and events outside our reasonable control may affect delivery.

If an order contains products with different availability dates, we may hold the order and dispatch it together when all items are ready. We may instead split the shipment at our discretion without charging an additional delivery fee.

Delivery address and failed delivery

The customer is responsible for a complete and accurate delivery address. If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or collection was not completed, we may require payment of the reasonable return and redelivery costs. A Consumer refund is reduced only where applicable law permits.

Damage loss and delivery queries

Inspect the parcel promptly. Contact hello@koreanlashlift.eu as soon as reasonably possible with the order number, shipping label and clear photographs if a parcel appears damaged or incomplete. Mandatory statutory rights remain unaffected.

Payment

The payment methods currently available are displayed at checkout. Payment must be authorised before dispatch. We may carry out reasonable fraud, address and payment checks and may cancel or hold an order where verification is not completed.