Return & Cancellation Policy

Return and Cancellation Policy

Last updated: 6 September 2026

1. Read this before returning anything

Contact hello@koreanlashlift.eu with the order number, item and reason. Wait for written return instructions and use only the return address we provide. Do not return goods to the Cyprus registered office. Unauthorised parcels, cash-on-delivery parcels and parcels sent to an unapproved address may be refused. Authorisation to send an item does not predetermine refund eligibility; the item may need verification and inspection.

2. Consumer distance cancellation

If you are a Consumer, you may withdraw from a qualifying distance contract without giving a reason within 14 days. For goods, the period generally begins when you or a person nominated by you, other than the carrier, receives the goods. Special timing rules apply to split deliveries, multiple lots and regular deliveries.

Send a clear withdrawal statement before the deadline. You may email hello@koreanlashlift.eu or use the model form below, but the form is optional. Merely refusing or sending a parcel without a clear statement may not be sufficient.

After notifying us, send the goods to the authorised return address without undue delay and no later than 14 days after the withdrawal notice. You bear the direct return cost unless the item is non-conforming or we agree otherwise. Use tracked, suitably insured shipping, protect the item and retain proof of dispatch. You bear transit risk until the return reaches us, except where mandatory law provides otherwise.

3. Sealed health and hygiene products

The withdrawal right does not apply to a sealed item that is unsuitable for return for health-protection or hygiene reasons after its hygiene seal has been broken following delivery. This may include sealed professional cosmetic formulations and treatment products where opening destroys the health or hygiene assurance needed for safe resale.

Opening an outer shipping carton alone does not invoke this exception. It applies to the relevant product seal and only where the nature of the item genuinely makes it unsuitable for return after unsealing. The exception does not affect remedies for a faulty, misdescribed or non-conforming item.

Do not open, puncture, peel, cut or remove a product seal if you may wish to cancel. Any discretionary acceptance of an opened hygiene product is case-specific and creates no obligation to accept another.

4. Handling and diminished value

For goods outside the sealed-hygiene exception, you may inspect them only as far as reasonably necessary to establish their nature, characteristics and functioning, comparable to inspection in a shop. You are responsible for diminished value caused by handling beyond that level.

We may deduct the actual reduction in value caused by use, testing, contamination, missing components, mixed contents, damaged labels, odour, marked surfaces, incomplete accessories or unnecessarily damaged packaging. If the handling has made the item unsafe or commercially valueless, the deduction may be the full item price. It is an evidence-based value deduction, not an automatic penalty.

5. Refund after Consumer withdrawal

Subject to lawful deductions, we refund payments received for the cancelled goods and the price of the least expensive standard outbound delivery offered for them. We do not refund any additional amount paid for premium or faster delivery. If only part of an order is cancelled and the original delivery charge would have been the same for the retained items, no delivery refund is due.

We refund using the original payment method unless otherwise agreed without fee. We process the refund without undue delay and no later than 14 days after receiving the withdrawal notice, but may withhold it until we receive the goods or you provide evidence of having sent them, whichever occurs first. Payment-provider processing time is outside our control.

6. Faulty damaged incorrect or missing goods

Mandatory conformity rights remain unaffected. Contact us promptly with the order number, affected item, batch or lot information where available, shipping label and clear photographs or video. Keep the goods, all components and packaging until the claim is resolved.

We may reasonably request storage details, patch-test and application records, timing, technique, other products used and return of the item to determine whether the issue was present at delivery or resulted from misuse, contamination, contraindications, incompatible products, unsuitable storage, normal variation or failure to follow instructions. We pay necessary return costs for a verified non-conforming item where the law requires.

Depending on the legal conditions and proportionality, the remedy may be repair or replacement and, where appropriate, a price reduction or termination and refund. A remedy can be refused where the alleged issue was caused after delivery by misuse or another cause for which we are not responsible. A minor lack of conformity does not create a termination right where applicable law so provides.

Transit damage, shortages and incorrect items should be reported as soon as reasonably possible so carrier evidence can be preserved. A Consumer's mandatory rights are not lost merely because an informal notification window was missed.

7. Business Customers

Business Customers have no change-of-mind cancellation or return right. Sales are final for over-ordering, unsuitable selection, lack of demand, client cancellation, packaging preference or dissatisfaction not caused by a valid defect or fulfilment error.

A discretionary business return is valid only with written authorisation. It must arrive by the authorised deadline, unused, unopened, complete, uncontaminated and in fully resalable original packaging. The Business Customer bears carriage and transit risk. We may deduct original shipping, non-recoverable payment charges, return charges paid by us, inspection, administration, repacking and value loss. Where disclosed in the authorisation, a restocking deduction up to 20 percent may apply to those real costs and losses.

Business Customers must inspect on delivery and report visible damage, shortage or incorrect goods in writing within two Business Days, preserving all packaging and labels. Latent issues must be reported promptly after discovery. We may choose repair, replacement, supply of a missing quantity, credit or refund for a valid business claim, to the fullest extent permitted by law.

8. Courses and digital content

For non-tangible digital content, a Consumer's withdrawal right is lost only where supply begins during the withdrawal period after the legally required prior express consent and acknowledgement and the required confirmation is supplied. If those conditions are not met, mandatory cancellation rights remain.

Course access is personal and non-transferable. Use of access followed by a payment reversal, credential sharing, copying or misuse may lead to suspension and enforcement, without limiting a valid mandatory claim. Cancellation treatment of a bundle is assessed separately for physical goods and digital access under the allocation disclosed before purchase and applicable law.

9. Exclusions caused by customer conduct

No refund or replacement is due for damage or failure caused by incorrect storage, expired use after delivery, contamination, ignored patch testing or contraindications, processing outside instructions, untrained application, incompatible or unauthorised products, deliberate alteration, ordinary wear, loss after delivery or failure to provide evidence reasonably needed to assess the claim. This clause applies only where that conduct, rather than a lack of conformity for which we are responsible, caused the issue.

10. Chargebacks and duplicate recovery

Contact us first so we can investigate. Starting a chargeback does not expand contractual or statutory rights. You may not obtain duplicate recovery through both a refund and a chargeback. We may provide the payment provider with order, delivery, access and correspondence evidence necessary to contest an unsupported or duplicate claim.

11. Model withdrawal form

Complete and send this only if you wish to use it:

To: BEAUTYBOOST LTD, Evagora Pallikaridi 38, 8010 Paphos, Cyprus; email hello@koreanlashlift.eu. This registered office is for the notice only and is not the parcel-return address.

I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods / supply of the following service: [insert]. Ordered on / received on: [insert]. Consumer name: [insert]. Consumer address: [insert]. Signature (only if sent on paper): [insert]. Date: [insert].

12. Contact

Email hello@koreanlashlift.eu. WhatsApp messaging: +49 1579 2300075. We do not offer telephone support.