AURA Monaco Support

Need help? You’re in the right place.

Questions about an order, a product or your Korean Lash Lift workflow? Send us all relevant details through the support form.

Send a requestBrowse FAQs
Professional product supportFor salon products and treatments
Ships from GermanyEuropean fulfilment
Tracked DHLEstimated delivery in 3–4 business days
Course access helpGuidance for online training
Choose the right route

What can we help you with?

Use the form for a personal request or open one of the direct help pages for the fastest self-service answer.

01

Orders & delivery

Tracking, delivery timing, shipping details or questions about an existing order.

Contact support
02

Product guidance

Questions about a product, application, ingredients or how it fits into your workflow.

Ask a product question
03

Returns & invoices

Find the return steps or send us your order details when you need personal assistance.

View return steps
Send your request

Tell us what you need.

Send your request with as much relevant information as possible.

Useful information to include
  • Your order number when the request concerns a purchase
  • The full product name
  • What happened and what you have already tried
  • Photos when they help explain the request









    Quick answers

    Helpful before you contact us.

    These pages cover the most common questions about orders, products, returns and training access.

    Frequently asked questionsProducts, treatments, ordering and general helpPayment & shippingDispatch, delivery and payment informationHow to returnClear steps for starting a returnCourse accessLog in and find your online training
    AURA Monaco

    Professional Korean Lash Lift systems by AURA Monaco.

    Professional products, training and real support for working lash artists.

    About AURA Monaco